Last update: November 17, 2025
This Privacy Policy describes how Golden Clouds 710 SL (hereinafter, “we”, “us”, “our company” or “the Controller”) collects, uses and protects your personal information when you access our website [YOUR DOMAIN / https://www.goldenclouds710.com/] and use our services, including purchasing products through our WooCommerce-based online store.
By using our website, you agree to this Privacy Policy.
1. PERSON IN CHARGE OF TREATMENT
Golden Clouds 710 SL
Avenida Jaizkibel 31, 20100 Lezo (Guipúzcoa), Spain
E-mail: info@goldenclouds710.com
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our online store, we may collect the following categories of personal data:
A. Identification and contact information
- Name and surname
- Shipping and billing address
- Phone
- E-mail address
B. Payment and billing information
(collected directly by secure payment gateways)
- Method of payment
- Confirmation of payment
- Transaction Data
We do not store full credit card data.
C. User Account Information (if you create one)
- User name
- Password (encrypted)
- Preferences
- Order history
D. Device information and navigation
Collected automatically using cookies and similar technologies:
- IP Address
- Browser and device
- Pages visited
- Visiting time
- Products viewed or added to cart
- Referrals and traffic sources
E. Communications with us
- Emails sent
- Completed forms on the web
- Support or customer service inquiries
F. Marketing information
- Voluntary newsletter subscription
- Advertising preferences
- Interaction with our emails
📌 3. HOW WE COLLECT INFORMATION
We obtain the data in the following ways:
✔ Directly from you
When registering, purchasing, filling out forms or contacting us.
✔ Automatically through cookies
Using standard technologies in WordPress/WooCommerce such as:
- Google Analytics or equivalent
- Facebook Pixel (if used)
- Remarketing tools
- Session and functional cookies
✔ Through third parties
With whom we work to offer our services:
- Payment gateways (Stripe, PayPal, Redsys, etc.)
- Email marketing platform (Mailchimp, Brevo, Klaviyo…)
- Hosting provider (OVH or other)
- Security or analysis plugins
📌 4. PURPOSES OF TREATMENT
We use your personal information for the following purposes:
A. Manage and provide our services (WooCommerce)
- Processing orders
- Manage payments
- Shipment of products
- Make returns and exchanges
- Create or manage your account
- Recall products from cart
- Prevent abuse or fraud
B. Communication with you
- Send information about orders, deliveries or support
- Answering inquiries
C. Marketing and advertising
- Sending promotional emails (if authorized by you)
- Display personalized ads based on your web activity
- Improve user experience
You can unsubscribe at any time.
D. Security and fraud prevention
- Detection of suspicious activity
- Website and user data protection
- Hosting, plugins and CMS security measures
E. Legal compliance
- Comply with tax, accounting and commercial regulations.
- Respond to judicial requests or public authorities
5. LEGAL BASIS FOR TREATMENT
In accordance with the GDPR:
- Execution of a contract (orders, customer account)
- Consent (newsletter, cookies, marketing)
- Legitimate interest (security, fraud prevention, basic statistics)
- Legal obligation (invoicing, taxes)
📌 6. HOW WE SHARE YOUR INFORMATION
We may share personal information with:
✔ Service providers needed to operate the store.
- Hosting / Server (such as OVH)
- Payment gateways: Stripe, PayPal, Redsys…
- Courier and transportation companies
- Web analytics (Google Analytics, Matomo, etc.)
- Email marketing (Mailchimp, Brevo, Klaviyo…)
- Security plugins and backups
- Web or IT maintenance companies
All of them act as Data Processors.
✔ Legal authorities
Only in case of legal obligation.
✔ Transportation companies
In order to ship your order.
✔ Marketing services (if used).
Facebook Ads, Google Ads, etc.
We never sell personal data.
7. INTERNATIONAL TRANSFERS
Since we ship throughout Europe and use external services such as Google, Meta or email marketing platforms, your data may be stored on servers outside the EU.
In these cases we apply:
- Standard Contractual Clauses (SCC)
- Adequate safeguards required by the GDPR
📌 8. SHELF LIFE
We keep the data during:
- Orders and invoicing: 6 years (legal obligation)
- User account: until you delete it
- Marketing: as long as you have consent
- Forms: 12 months
- Cookies: according to their type (see cookies policy)
📌 9. USERS’ RIGHTS
You may practice:
- Right of access
- Right of rectification
- Right to suppression
- Right to limitation of processing
- Right of opposition
- Right to portability
- Right to withdraw consent
- Right to complain to the AEPD (Spanish authority)
To exercise them, write to:
📧 info@goldenclouds710.com
📌 10. COOKIES
We use technical, analytical and advertising cookies.
You can manage or revoke your consent from the cookies banner on the website.
📌 11. SAFETY
We apply technical and organizational measures such as:
- SSL / HTTPS
- Secure servers
- Backup copies
- Security plugins
- Access restriction
- Password encryption
No measure is 100% foolproof, but we take all reasonable precautions.
📌 12. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect legal or technical changes.
The current version will always be the latest version posted on this page.
13. CONTACT US
For any privacy-related inquiries:
Golden Clouds 710 SL
Avenida Jaizkibel 31, 20100 Lezo (Guipúzcoa), Spain
📧 info@goldenclouds710.com