1. Right of withdrawal (14 days)
If you are a consumer and you have made an online purchase, you have the right to withdraw from the contract within 14 calendar days from receipt of the order, without having to justify the reason.
To exercise this right, you must communicate it by e-mail to:
Email: info@goldenclouds710.com
2. Return conditions
- The product must be returned in perfect condition.
- With original packaging and seals intact.
- No traces of use or manipulation.
- Including all accessories and promotional gifts.
If the product shows deterioration due to handling or unnecessary use for revision, we may apply a proportional depreciation of the reimbursement.
3. Exclusions to the right of withdrawal
Due to the nature of the products marketed:
- Unsealed products affecting hygiene conditions
- Consumables, liquids, vapes, vapers, refills, open or tampered refills
- Products susceptible to rapid expiration
These exclusions are covered by consumer and user regulations.
4. Damaged products or wrong orders
If you receive a damaged or incorrect item:
- You must notify us within 48 hours of delivery.
- You must attach photographs of the damage or error
If the incident is confirmed, we will assume the cost of return and replacement or full refund.
5. Refunds
The refund will be made within a maximum of 14 calendar days after we receive and verify the returned product.
- Same payment method used for purchase
- Initial shipping costs will be refunded only if the return is due to our error.
If the return eliminates the initial free shipping entitlement, the corresponding cost will be deducted.
6. Return costs
Unless there is an error on our part, the return shipping costs are to be borne by the customer.
7. Return procedure
- Request a refund by email: info@goldenclouds710.com
- You will receive instructions and shipping address
- Ship product protected and insured if necessary
- We will verify the product and issue a refund.
8. Download the Cancellation Form
Download Withdrawal Form (PDF)
Alternatively, you can request it by email.
9. Contact
For any questions regarding returns:
Email: info@goldenclouds710.com